How to Setup a Ring Group (aka Hunt Group)

A Hunt Group or Ring Group refers to a method for distributing phone calls from a single DID to a group of several extensions and or external (off-net) numbers.

Note:  Simultaneous Ring limit varies between 17-22 devices. There is an application-wide character limit, and the number of devices will vary based on factors such as if you're using 3, 4 or 10-digit extensions, Ring All User Devices. Exceeding this limit is not advised and is done at one's own risk.

To configure a Hunt Group, first create a Routing User. For the purpose of this example, we will assume that we wish to distribute calls to several members of a company's Sales Department.

Edit the User's Answering Rules

For the routing user, you created, configure a Simultaneous Ring Group that includes all of the extensions and/or off-net numbers that you want to forward the call to. 

To set a delay in ringing an extension click on the clock icon then adjust the time using the slider.

Note: The extensions that you input in the Simultaneous Ring Group will be the only ones that will ring upon a call into the ring group. So if the user has 3 devices (i.e. 1003, 1003a, and 1003m) and you only input 2 of those into the ring group then the third will not ring.  Also, if you are using ReachUC you should include the extension with the 'm' suffix (e.g. 1003m) to make sure your devices that are using ReachUC will be included.