VoIP Feature codes

 ACTION

DESCRIPTION

DIAL

Enable Call Forward

Turn call forwarding on

*40

Disable Call Forward

Turn call forwarding off

*73

Update Call Forward

Change the number forwarding goes to

*72

Park and Retrieve

Park and Retrieve a call. IE. Blind Transfer to *710 to Park. Call *55 + extension to Retrieve.

*710

Valet

Valet park a call. System will announce the parking slot number.

***

Retrieve

Retrieve a Valet-parked call. *55 followed by slot number. IE. *5100

*55

Check Voicemail

Call 5001 to check voicemail box.

*62

Direct to Voicemail

Send call directly to voicemail. IE. Blind Transfer to *7101

7 + ext

Privacy

Make an anonymous call. *67 followed by the number. IE. *678005551212

*67 

Enable Hot Desking

As a device user, log into a phone and take it over as yours

Dial 5002

Disable Hot Desking

As a device user, reset a phone to a generic user’s extension that does not belong to any one. 

Dial 5002

Direct Pickup

Pick up call ringing another user. *35 followed by the user extension. I.E *35101

*35

Dynamic Call Recording

While on a call press *80 to activate call recording and *81 to deactivate call recording

*80 / *81

Star Codes & Features

Star Code

Feature Description

***

Dynamically Park a Call (in the 701-709 range)

*{parking lot}

Park a Call (to a specified park ext)

*35{ext}

Extension Pickup - Answer a Call that is ringing at another extension

*36

Domain Pickup - Answer a Call that is ringing within the same domain

*37

Department Pickup - Answer a Call that is ringing within the same department

*38

Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call).

*40

Activate Call Forwarding

*41

Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*42

Set Forward No Answer Feature

*44

Hotdesking (Log In) - Requires User Login and Password.

*45

Disable Call Forwarding (for Hotdesking)

*46

Hotdesking (Log Out) - Requires Password of current logged in user.

*48

Ask caller to enter PIN before connecting call

*49

Ask caller to enter extension # before connecting call

*50{ext}

Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA.

*55{Parking Lot}

Retrieve a call from a Call Park Queue

*61

To Voicemail - Unauthenticated

*62

To Voicemail - Password Only

*66<10 or 11 Digit phone number>

Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network.

*67<10 or 11 Digit phone number>

To Connection w/ Privacy DID 11 Digit

*67{ext}

To User w/ Privacy

*69

Call Return

*72<10 or 11 Digit phone number>

Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*73

DeActivate Forward

*74

Activate Night Mode (Requires Setup)

*75

DeActivate Night Mode

*78

Activate Do Not Disturb

*79

DeActivate Do Not Disturb

*80

Start Call Recording

*81

Stop Call Recording

*82

Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first

*83

Resume Call Recording from a paused state as a result of *82

*88

Make Agent Available for all Queues the Agent is a member of (Online)

*89

Make Agent Unavailable for all Queues the Agent is a member of (Offline)

*90

Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*91

DeActivate Forward Busy

*92

Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)

*93

DeActivate Forward No Answer

*97{ext}

Transfer to a 4-digit Extension

*98{ext}

Transfer to a 3-digit Extension

*99

Transfer to Self